FAQ

Penny Price Aromatherapy Hong Kong (PPAHK) take great pride in customer service, as part of this we make ourselves available to answer any questions you may have regarding our training courses and products. Please feel free to get in touch, we are here to help. You will be answered as soon as possible during office hours and you can be assured of our best attention at all times.

Here are just a few questions we get asked regularly:

Are PPA essential oils sourced from reliable and sustainable growers?
Yes, all of our essential oils are naturally farmed. The majority of them come from France, having either been grown and distilled there, or distilled from imported plant material. This latter is because we trust our distillers to ensure that the quality of the oil is not endangered in any way. Although some of our oils can be called organic (i.e. they have been certified) most are just grown naturally without pesticides or fertilisers and without the added expense of a certificate.

How soon can I get my order?
We try to process your order within 5 days, but sometimes it can take extra days to process – and of course we don’t work at weekends! We aim to please and your happiness is our priority, just ask or email orders@penny-price.com.hk

Are your products safe during pregnancy and for use on babies and children?
All our products are formulated from natural products and all essential oils used are present in safe levels in all our ready-made, ready-to-use skin care and body care products. You do not need to worry! You can always call for advice for any conditions or problems you may have – we are here to help you. Our Customer Care team can be contacted on info@penny-price.com.hk

Do I get a discount if I am a therapist?
Of course you do! Please contact our sales team on info@penny-price.com.hk

I have a clinic – can I sell your products to my clients?
Yes you can. please contact the sales team on carmen@penny-price.com.hk